Being on TV the past 15 years has really exposed me to a lot of catty and critical people. But fortunately the kindness and uplifting comments from so many others have cancelled out much, if not all, of the negativity. Just today, in situations totally unrelated to my job, I had the pleasure of dealing with great people. Dave’s nurse at Sartori Memorial Hospital in Cedar Falls was an all-around friendly person. She prepped him for his colonoscopy with a smile. If you can be easygoing and down-to-earth around someone awaiting the bizarre but necessary experience of getting their colon screened, you are doing a good job. The day also took me to Coralville. The kids and I drove there to meet my parents. They’re taking them for the weekend! As can easily happen when you’re hauling sippy cups, school artwork to show the grandparents, jackets and other paraphernalia into every restaurant and restroom imaginable with children in tow, my mom left the diaper bag on the seat at McDonald’s and didn’t realize it until they were long gone. Papa called to request I call and have it held until we meet Monday, as we were both driving back to our opposite destinations. Not only did the manager answer on the first ring, she located the bag within 30 seconds and confirmed the Hello Kitty and Spiderman stainless steel thermoses were still inside. No problem, she’ll keep it in the office ’til we can get it. This same manager’s response to a second call, per Dave’s important reminder, to empty out those cups so the juice doesn’t spoil and ruin them was, “No problem!” Amazingly courteous, helpful and positive. So just as I’ve heard what seems like an endless stream of bad customer service examples comes two eastern Iowans who do what their jobs require with a pleasant tone and a caring touch. How nice. By the way, Dave had one small polyp removed that the doctor thinks is benign. Now especially happy he had the screening!
Posted under Baby Thomas: Month 26
This post was written by Tara on September 24, 2010