First off – I’m sending out a plea for information. Send me your constructive (and polite) experience. What’s working and what isn’t working beyond the normal rescan. I’ll compile that information here.
Unfortunately at this point, the people still struggling to see KWWL are probably not going to find an easy fix. In most cases, it’s a problem with their antenna. I get a lot of people saying, “I saw your digital signal before, why can’t I see you now?” I’ll try to make this as simple as possible.
Before the switch, we were broadcasting our analog signal on VHF channel 7 and our digital signal on UHF channel 55. Yesterday, we ended our analog signal and moved our digital signal to VHF channel 7.
If you have scanned and rescanned and you still can’t find us, the first thing you should check is your antenna. Is it a VHF antenna? A lot of callers say they bought a top of the line digital antenna. Unfortunately, that “digital” title is a bit misleading. Many of the digital antennas are set up to receive UHF and VHF signals. But, our engineers have identified at least 15 “digital” antennas that either don’t receive a VHF signal or are built in a way that they can’t receive a strong enough signal to broadcast. Here’s the list of the antennas we’re getting negative feedback about:
RCA Amplified Indoor HDTV Antenna (several models)
RCA Indoor HDTV Antenna (several models)
Antennas Direct Clearstream 4 Outdoor Long-Range Digital Antenna
Antennas Direct Clearstream 1 Indoor/Outdoor Long-Range Digital TV Antenna
RCA Indoor Smart TV Antenna
Terk amplified Indoor Antenna
Antennas Direct Outdoor Multi-directional HDTV Antenna
Antennas Direct Clearstream 2 Long-Range HDTV Outdoor Antenna
Terk – Indoor Amplified HDTV Antenna
Terk – Outdoor Amplified HDTV Antenna
Antennas Direct Multidirectional Outdoor HDTV Antenna
Antennas Direct Multidirectional Indoor/Outdoor HDTV Antenna
This list is based on viewer feedback so far. Some of these antennas may actually work depending on where you live and how much interference there is.
Another great resource is AntennaWeb.org. Basically, you put in your street address and it will tell you the ideal type of antenna to receive the best signal. It takes into account geography, interference, and proximity to a tower.
If you have simple rabbit ears in your home, these are a VHF antenna, but are very finicky when it comes to picking up a signal. Our signal strength is actually stronger now than it was before, but that’s adding some complications because in some cases there is something called ghosting happening. The signal is so strong it’s bouncing off surrounding buildings or even the walls in your home and isn’t making it to the antenna. Make sure your rabbit ears are extended as far as possible (preferably about 20 inches), and set them near a window that faces towards Rowley, IA (where our tower is located). In some cases, people have literally walked around their living room until they see something.
This is all the tips I’ve got for now. I’ll update with more when I get a note from our engineers or see something helpful show up in my inbox.